• Anomaly

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Reporting an anomaly allows you to report general issues observed in public areas, such as road damage, illegal waste dumping, or any other issue in public spaces. This feature, activated at the discretion of the platform administrator, provides a simple and effective way to report a problem so that it can be addressed quickly.

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Note: Anomalies are not intended for moderating content published on the platform. To report inappropriate content, please refer to our article Report content.

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What is an anomaly?

An anomaly is a private message sent by a user to the platform’s administration team to report a problem encountered in the area.

Why use this feature?

• Centralization of exchanges: find all your contributions, whether public or private, in your profile.
• Simplified follow-up: each anomaly is tracked with clear statuses indicating its processing state.
• Collaboration: administrators can collaborate to provide a quick and relevant response.

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Important: Exchanges related to anomalies remain strictly private and are accessible only to administrators and the concerned user.

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If you notice an issue related to the platform itself (rather than the area), contact the Efalia Engage team at [email protected].

How to report an anomaly?

Sending private messages to report an anomaly is reserved for registered users. Here are the steps to follow:

• Log in to your account on the platform.
• Access the anomalies section from the homepage.

• Fill out the form:
  • Title: Briefly indicate the type of issue observed.
  • Description: Detail the problem, including its location and circumstances.
  • Topic: Choose the category that best fits your report.
  • Image (optional): Attach an image if it helps illustrate or clarify your message.
• Send your message by clicking the Save button. A notification will be immediately sent to administrators.

How to track and manage your anomalies?

After reporting an anomaly, you can track it and communicate with the administration via the My Messages & Anomalies page in your profile.

Track the status of your anomaly

On the My Messages & Anomalies page, you will see:

• Anomaly status: indicating the current processing stage of your request.
• Number of comments associated with it: to track exchanges with the administrator.

Click on the relevant anomaly to see details and respond to the administrator. Note that the status may not change if the administrator has posed questions awaiting your response.

Responding to an administrator

If you receive a response from the administrator, you will be notified by email. To continue the exchange:

1. Click on the relevant anomaly.
2. Add your response using the Reply button in the comments. You can also add another comment if the administrator hasn’t responded.

Modify my message

If you wish to make changes to your message:

• Click on the actions at the top of the anomaly page.
• Select Edit and make the desired changes.
• Be sure to save the changes by clicking on Save.

Delete my message

To delete your report:

• Click on the actions at the top of the anomaly page.
• Select Delete and confirm the deletion.

FAQ