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The private messaging feature allows you to communicate directly with the platform administrators. Active at the administrator's discretion, it provides a simple and effective way to ask questions or obtain information about a project.

What is a private message?

A private message is a confidential communication channel between a user and the platform's administration team.

Why use private messaging?

• Centralization of exchanges: all your public and private contributions are available in your profile.
• Simplified follow-up: messages are tracked with clear statuses indicating their processing state.
• Collaboration: administrators can collaborate to provide a quick and relevant response.

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Important: These exchanges are strictly private and accessible only to the administrators and you.

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If you wish to contact the Efalia Engage team, use the address [email protected] instead of sending a message via the platform.

How to send a message?

Sending private messages is reserved for registered users. Here are the steps to follow:

• Log in to your account on the platform.
• Go to the "About" page, where you’ll find the private messaging section.

• Fill out the form:
  • Title: Provide a clear subject for your message.
  • Description: Explain your request in detail.
  • Topic: Choose the appropriate theme.
  • Image (optional): Attach an image if it can illustrate or clarify your message.
• Send your message by clicking the Save button. A notification will be immediately sent to the administrators to inform them of your request.

How to manage my messages?

Once your message has been sent, you can track it and respond from the My Messages & Anomalies page in your profile.

Track the status of your message

On the My Messages & Anomalies page, you will see:

• Message status: indicating the current processing stage of your request.
• Number of comments associated with it: to track exchanges with the administrator.

Check if the administrator has responded by clicking on the message. The status may not have changed if the administrator asked you further questions.

Responding to an administrator

If an administrator responds to you, you will receive a notification by email. To continue the conversation:

1. Click on the relevant message.
2. Add your response using the Reply button on the comment. You can also add another comment if the administrator hasn’t responded.

Modify my message

If you wish to make changes to your message:

• Click on the actions at the top of the message page.
• Select Edit and make the desired changes.
• Be sure to save the changes by clicking on Save.

Delete my message

To delete a message:

• Click on the actions at the top of the message page.
• Select Delete and confirm the deletion.