When the volume of participations (contributions, messages, issues) is large, or their processing requires specific expertise, it is advisable to delegate the analysis or management to a third party: another administrator, a manager, a technical expert, etc.

Why assign a contribution?

The assignment feature allows you to designate a person responsible for processing a contribution, message, or issue.

Advantages of assignment:

Collaboration between administrators and managers.
Centralized processing of participations.
Involvement of specialists.
Tracking the history of assigned items.

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How to assign a participation?

Access the list of contributions or messages.
Click on the actions for the participation, then select Assign.

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Select an administrator or manager from the list.
Click Validate.

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The person responsible for the participation will appear next to the author of the contribution and will be notified by email instantly.

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Why assign a contribution?

How to assign a participation?

FAQ